Products & Services
What rules must be followed when selling online
and providing digital services?
Online sales of products and services (e-commerce) are now an essential part of the economy. However, e-commerce is subject to specific legal rules that extend far beyond the obligations of traditional business models. Every aspect must be legally compliant, from the design of a compliant sales platform to compliance with personal data protection rules, the integration of consumer rights, and the security of general terms and conditions of sale. Our lawyers specializing in e-commerce can help you establish a legal framework for your digital business, ensuring regulatory compliance, limiting legal risks, and strengthening customer trust.
Summary
What are the legal requirements for online sales (e-commerce)?
Numerous legal obligations apply to online sales (e-commerce), particularly with regard to consumer rights, information requirements, terms and conditions of sale, and the right of withdrawal. Errors in website design, GTC drafting, or mandatory information presentation may result in penalties, such as formal notices or fines.
Our lawyers specializing in competition and digital law can help you legally structure your e-commerce business while taking into account the French, German, and European legal frameworks.
How to draft general terms and conditions of sale (GTC) for e-commerce?
The general terms and conditions of sale (GTC) for an e-commerce business must be comprehensive, clear, and legally sound. These terms should cover essential aspects such as ordering, delivery, payment, cancellation rights, and data protection. They establish the legal basis for every online transaction.
In an international context, precision and compliance with applicable laws are paramount. Our lawyers specializing in international commercial law can help you draft legally secure and practical GTCs tailored to your e-commerce processes and fully compliant with applicable legislation.
What should you pay attention to regarding data protection in e-commerce?
E-commerce involves collecting and processing large amounts of personal data at various stages, such as creating customer accounts, processing online payments, organizing deliveries, and sending newsletters. The General Data Protection Regulation (GDPR) imposes strict obligations, such as providing transparent user information, obtaining clear and specific consent, ensuring secure data processing, and implementing appropriate technical and organizational measures.
Compliant legal notices, a comprehensive privacy policy, and secure internal processes are essential for ensuring compliance. Our lawyers can help align your digital operations with GDPR requirements in both the French and German contexts.
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